Life Q20+
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Life Q20+

FAQ

  • Can I use Life Q20+ while charging?
    No. Life Q20+ will turn off while charging to ensure optimal battery life and safety.
  • How long does it take to fully charge Life Q20+?
    About 2 hours, and if the temperature is below 0℃, Life Q20+ will stop charging.
  • What is the playtime of Life Q20+ with a full charge?
    - Playtime with active noise cancelling off: 50 hours at 60% volume.
    - Playtime with active noise cancelling on: 40 hours at 60% volume.
    - A 10-minute charge gives you 3 hours of listening.
  • What should I do if Life Q20+ does not charge?
    Try using a different charging cable and a certified wall charger with at least a 5V/1A output. If you are using a charger or USB port with a low output, Life Q20+ may not charge correctly.
  • What Bluetooth codecs does Life Q20+ support?
    Life Q20+ supports AAC and SBC.
  • How do I reset Life Q20+?
    Enter pairing mode, hold down the power button and volume up button for 5 seconds.
  • What should I do if Life Q20+ does not pair with my device?
    1. Forget the pairing record on your device, turn off Bluetooth and turn it on again.
    2. Reset Life Q20+.
    3. Try pairing Life Q20+ with another device.
  • How do I connect Life Q20+ with another device?
    Life Q20+ will automatically connect to the last paired device when turned on. If you wish to pair it with a different device, please try one of the following methods:
    - Turn off Bluetooth on the device you were connected to so that Life Q20+ enters pairing mode. Then connect to a different device via Bluetooth.
    - If you prefer not to turn off Bluetooth on the first device, press the power button twice to make Life Q20+ re-enter pairing mode, and find Q20+ in the second device's list of available Bluetooth devices.
  • Does Life Q20+ support multipoint connection?
    Yes. When connecting to the first device, double click the power button to make Life Q20+ re-enter pairing mode and find it in the second device's list of available Bluetooth devices. If the second device does not connect within 2 minutes, Life Q20+ will exit pairing mode and remain connected to the first device.
  • What should I do if Life Q20+ disconnects while in use?
    - Try to avoid interference from your surroundings, other Bluetooth connections, and Wi-Fi. Some environments with cell phone towers or areas with dense Wi-Fi networks and other transmitting devices can interfere with your Bluetooth connection.
    - Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds, then turn it back on.
    - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.
    - Try connecting to another device to see if there is any difference.
  • What should I do if sound only plays from one side?
    - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.
    - Try connecting to another device to see if there is any difference.
  • What should I do if the microphone isn't picking up my voice clearly?
    - Make sure you are wearing the headphones correctly to ensure the microphone is facing towards your mouth.
    - Forget Life Q20+ in your device's Bluetooth history and reset the headphones by long pressing the power button and volume up button for 5 seconds, then pair again to test.
    - Try connecting Life Q20+ with another Bluetooth device to see if the problem persists.
  • Does the ANC still work when in AUX mode?
    No, when Life Q20+ headphones are in AUX mode, ANC won't work.
  • Can I use Life Q20+ for calls in AUX mode?
    Since the AUX cable doesn't come with a built-in mic, you can only use the mic on your connected device for calls when in AUX mode.
  • How do I pair Life Q20+ with the soundcore App?
    1) Download the soundcore app from Apple App Store or Google Play.
    2) Pair Life Q20+ with your Bluetooth device.
    3) Open the soundcore app, click on the headphone icon on the main page, choose "Life Series", and "Life Q20+".
  • How do I activate noise cancellation mode?
    - When you turn on the headphone, active noise cancellation also turns on automatically.
    - Press the NC button to switch between modes.
  • How do I activate Transparency mode?
    - Short press the NC button to switch between modes.
    Note: Life Q20+ will not automatically enter Transparency mode after turning on.
  • Can I communicate with people when Life Q20+ is playing music in Transparency mode ?
    No. When music is playing, you are not able to hear ongoing conversations unless you pause your music.
  • How do I activate voice assistants like Siri?
    Long press the play/pause button for 1 second to activate.
  • How should I look after Life Q20+?
    1. Use Life Q20+ regularly to avoid over-discharge which can harm the lifespan of the battery. We recommend using them at least once a month.
    2. Charge Life Q20+ after using them. In order to improve the battery’s lifespan, do not wait until there's 20% or less power remaining to charge.
    3. If Life Q20+ comes into contact with liquid, use a hairdryer on the 'cool' setting to dry them.
    4. Clean the headband and earcups with a cotton cloth.
    5. Avoid irreversible damage to the headphone caused by excessive external forces.
  • How do I set up Life Q20+ when I want to use them to make calls via a Windows computer?
    - Set up both the microphone and speaker as "Hands-Free".
    Note:
    - If the microphone is set as "Hands-Free" and the speaker is set as "Stereo," you will hear the person on the other end, but they cannot hear you.
    - If the microphone is set as "Consistent with the System" and speaker is set as "Stereo," the computer's microphone will pick up your voice instead of Life Q20+.
    - When making calls, "Hands-Free" mode should be selected. For music listening, "Stereo" mode should be used.
  • Manual

    A3045 soundcore Life Q20 - User Manual

    2021-08-23

  • QSG

    A3045 soundcore Life Q20 - QSG

    2021-09-10

  • Declaration of Conformity

    A3045-DOC-UKCA CE-RED

    2022-10-24

    • Can I use Life Q20+ while charging?
      No. Life Q20+ will turn off while charging to ensure optimal battery life and safety.
    • How long does it take to fully charge Life Q20+?
      About 2 hours, and if the temperature is below 0℃, Life Q20+ will stop charging.
    • What is the playtime of Life Q20+ with a full charge?
      - Playtime with active noise cancelling off: 50 hours at 60% volume.

      - Playtime with active noise cancelling on: 40 hours at 60% volume.

      - A 10-minute charge gives you 3 hours of listening.
    • What should I do if Life Q20+ does not charge?
      Try using a different charging cable and a certified wall charger with at least a 5V/1A output. If you are using a charger or USB port with a low output, Life Q20+ may not charge correctly.
    • What Bluetooth codecs does Life Q20+ support?
      Life Q20+ supports AAC and SBC.
    • How do I reset Life Q20+?
      Enter pairing mode, hold down the power button and volume up button for 5 seconds.
    • What should I do if Life Q20+ does not pair with my device?
      1. Forget the pairing record on your device, turn off Bluetooth and turn it on again.

      2. Reset Life Q20+.

      3. Try pairing Life Q20+ with another device.
    • How do I connect Life Q20+ with another device?
      Life Q20+ will automatically connect to the last paired device when turned on. If you wish to pair it with a different device, please try one of the following methods:

      - Turn off Bluetooth on the device you were connected to so that Life Q20+ enters pairing mode. Then connect to a different device via Bluetooth.

      - If you prefer not to turn off Bluetooth on the first device, press the power button twice to make Life Q20+ re-enter pairing mode, and find Q20+ in the second device's list of available Bluetooth devices.
    • Does Life Q20+ support multipoint connection?
      Yes. When connecting to the first device, double click the power button to make Life Q20+ re-enter pairing mode and find it in the second device's list of available Bluetooth devices. If the second device does not connect within 2 minutes, Life Q20+ will exit pairing mode and remain connected to the first device.
    • What should I do if Life Q20+ disconnects while in use?
      - Try to avoid interference from your surroundings, other Bluetooth connections, and Wi-Fi. Some environments with cell phone towers or areas with dense Wi-Fi networks and other transmitting devices can interfere with your Bluetooth connection.

      - Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds, then turn it back on.

      - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.

      - Try connecting to another device to see if there is any difference.
    • What should I do if sound only plays from one side?
      - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.

      - Try connecting to another device to see if there is any difference.
    • What should I do if the microphone isn't picking up my voice clearly?
      - Make sure you are wearing the headphones correctly to ensure the microphone is facing towards your mouth.

      - Forget Life Q20+ in your device's Bluetooth history and reset the headphones by long pressing the power button and volume up button for 5 seconds, then pair again to test.

      - Try connecting Life Q20+ with another Bluetooth device to see if the problem persists.
    • Does the ANC still work when in AUX mode?
      No, when Life Q20+ headphones are in AUX mode, ANC won't work.
    • Can I use Life Q20+ for calls in AUX mode?
      Since the AUX cable doesn't come with a built-in mic, you can only use the mic on your connected device for calls when in AUX mode.
    • How do I pair Life Q20+ with the soundcore App?
      1) Download the soundcore app from Apple App Store or Google Play.

      2) Pair Life Q20+ with your Bluetooth device.

      3) Open the soundcore app, click on the headphone icon on the main page, choose "Life Series", and "Life Q20+".
    • How do I activate noise cancellation mode?
      - When you turn on the headphone, active noise cancellation also turns on automatically.

      - Press the NC button to switch between modes.
    • How do I activate Transparency mode?
      - Short press the NC button to switch between modes.


      Note: Life Q20+ will not automatically enter Transparency mode after turning on.
    • Can I communicate with people when Life Q20+ is playing music in Transparency mode ?
      No. When music is playing, you are not able to hear ongoing conversations unless you pause your music.
    • How do I activate voice assistants like Siri?
      Long press the play/pause button for 1 second to activate.
    • How should I look after Life Q20+?
      1. Use Life Q20+ regularly to avoid over-discharge which can harm the lifespan of the battery. We recommend using them at least once a month.

      2. Charge Life Q20+ after using them. In order to improve the battery’s lifespan, do not wait until there's 20% or less power remaining to charge.

      3. If Life Q20+ comes into contact with liquid, use a hairdryer on the 'cool' setting to dry them.

      4. Clean the headband and earcups with a cotton cloth.

      5. Avoid irreversible damage to the headphone caused by excessive external forces.
    • How do I set up Life Q20+ when I want to use them to make calls via a Windows computer?
      - Set up both the microphone and speaker as "Hands-Free".

      Note:

      - If the microphone is set as "Hands-Free" and the speaker is set as "Stereo," you will hear the person on the other end, but they cannot hear you.

      - If the microphone is set as "Consistent with the System" and speaker is set as "Stereo," the computer's microphone will pick up your voice instead of Life Q20+.

      - When making calls, "Hands-Free" mode should be selected. For music listening, "Stereo" mode should be used.
    • Manual

      A3045 soundcore Life Q20 - User Manual

      2021-08-23

    • QSG

      A3045 soundcore Life Q20 - QSG

      2021-09-10

    • Declaration of Conformity

      A3045-DOC-UKCA CE-RED

      2022-10-24

  • Can I use Life Q20+ while charging?
    No. Life Q20+ will turn off while charging to ensure optimal battery life and safety.
  • How long does it take to fully charge Life Q20+?
    About 2 hours, and if the temperature is below 0℃, Life Q20+ will stop charging.
  • What is the playtime of Life Q20+ with a full charge?
    - Playtime with active noise cancelling off: 50 hours at 60% volume.
    - Playtime with active noise cancelling on: 40 hours at 60% volume.
    - A 10-minute charge gives you 3 hours of listening.
  • What should I do if Life Q20+ does not charge?
    Try using a different charging cable and a certified wall charger with at least a 5V/1A output. If you are using a charger or USB port with a low output, Life Q20+ may not charge correctly.
  • What Bluetooth codecs does Life Q20+ support?
    Life Q20+ supports AAC and SBC.
  • How do I reset Life Q20+?
    Enter pairing mode, hold down the power button and volume up button for 5 seconds.
  • What should I do if Life Q20+ does not pair with my device?
    1. Forget the pairing record on your device, turn off Bluetooth and turn it on again.
    2. Reset Life Q20+.
    3. Try pairing Life Q20+ with another device.
  • How do I connect Life Q20+ with another device?
    Life Q20+ will automatically connect to the last paired device when turned on. If you wish to pair it with a different device, please try one of the following methods:
    - Turn off Bluetooth on the device you were connected to so that Life Q20+ enters pairing mode. Then connect to a different device via Bluetooth.
    - If you prefer not to turn off Bluetooth on the first device, press the power button twice to make Life Q20+ re-enter pairing mode, and find Q20+ in the second device's list of available Bluetooth devices.
  • Does Life Q20+ support multipoint connection?
    Yes. When connecting to the first device, double click the power button to make Life Q20+ re-enter pairing mode and find it in the second device's list of available Bluetooth devices. If the second device does not connect within 2 minutes, Life Q20+ will exit pairing mode and remain connected to the first device.
  • What should I do if Life Q20+ disconnects while in use?
    - Try to avoid interference from your surroundings, other Bluetooth connections, and Wi-Fi. Some environments with cell phone towers or areas with dense Wi-Fi networks and other transmitting devices can interfere with your Bluetooth connection.
    - Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds, then turn it back on.
    - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.
    - Try connecting to another device to see if there is any difference.
  • What should I do if sound only plays from one side?
    - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.
    - Try connecting to another device to see if there is any difference.
  • What should I do if the microphone isn't picking up my voice clearly?
    - Make sure you are wearing the headphones correctly to ensure the microphone is facing towards your mouth.
    - Forget Life Q20+ in your device's Bluetooth history and reset the headphones by long pressing the power button and volume up button for 5 seconds, then pair again to test.
    - Try connecting Life Q20+ with another Bluetooth device to see if the problem persists.
  • Does the ANC still work when in AUX mode?
    No, when Life Q20+ headphones are in AUX mode, ANC won't work.
  • Can I use Life Q20+ for calls in AUX mode?
    Since the AUX cable doesn't come with a built-in mic, you can only use the mic on your connected device for calls when in AUX mode.
  • How do I pair Life Q20+ with the soundcore App?
    1) Download the soundcore app from Apple App Store or Google Play.
    2) Pair Life Q20+ with your Bluetooth device.
    3) Open the soundcore app, click on the headphone icon on the main page, choose "Life Series", and "Life Q20+".
  • How do I activate noise cancellation mode?
    - When you turn on the headphone, active noise cancellation also turns on automatically.
    - Press the NC button to switch between modes.
  • How do I activate Transparency mode?
    - Short press the NC button to switch between modes.
    Note: Life Q20+ will not automatically enter Transparency mode after turning on.
  • Can I communicate with people when Life Q20+ is playing music in Transparency mode ?
    No. When music is playing, you are not able to hear ongoing conversations unless you pause your music.
  • How do I activate voice assistants like Siri?
    Long press the play/pause button for 1 second to activate.
  • How should I look after Life Q20+?
    1. Use Life Q20+ regularly to avoid over-discharge which can harm the lifespan of the battery. We recommend using them at least once a month.
    2. Charge Life Q20+ after using them. In order to improve the battery’s lifespan, do not wait until there's 20% or less power remaining to charge.
    3. If Life Q20+ comes into contact with liquid, use a hairdryer on the 'cool' setting to dry them.
    4. Clean the headband and earcups with a cotton cloth.
    5. Avoid irreversible damage to the headphone caused by excessive external forces.
  • How do I set up Life Q20+ when I want to use them to make calls via a Windows computer?
    - Set up both the microphone and speaker as "Hands-Free".
    Note:
    - If the microphone is set as "Hands-Free" and the speaker is set as "Stereo," you will hear the person on the other end, but they cannot hear you.
    - If the microphone is set as "Consistent with the System" and speaker is set as "Stereo," the computer's microphone will pick up your voice instead of Life Q20+.
    - When making calls, "Hands-Free" mode should be selected. For music listening, "Stereo" mode should be used.
  • Manual

    A3045 soundcore Life Q20 - User Manual

    2021-08-23

  • QSG

    A3045 soundcore Life Q20 - QSG

    2021-09-10

  • Declaration of Conformity

    A3045-DOC-UKCA CE-RED

    2022-10-24

    • Can I use Life Q20+ while charging?
      No. Life Q20+ will turn off while charging to ensure optimal battery life and safety.
    • How long does it take to fully charge Life Q20+?
      About 2 hours, and if the temperature is below 0℃, Life Q20+ will stop charging.
    • What is the playtime of Life Q20+ with a full charge?
      - Playtime with active noise cancelling off: 50 hours at 60% volume.

      - Playtime with active noise cancelling on: 40 hours at 60% volume.

      - A 10-minute charge gives you 3 hours of listening.
    • What should I do if Life Q20+ does not charge?
      Try using a different charging cable and a certified wall charger with at least a 5V/1A output. If you are using a charger or USB port with a low output, Life Q20+ may not charge correctly.
    • What Bluetooth codecs does Life Q20+ support?
      Life Q20+ supports AAC and SBC.
    • How do I reset Life Q20+?
      Enter pairing mode, hold down the power button and volume up button for 5 seconds.
    • What should I do if Life Q20+ does not pair with my device?
      1. Forget the pairing record on your device, turn off Bluetooth and turn it on again.

      2. Reset Life Q20+.

      3. Try pairing Life Q20+ with another device.
    • How do I connect Life Q20+ with another device?
      Life Q20+ will automatically connect to the last paired device when turned on. If you wish to pair it with a different device, please try one of the following methods:

      - Turn off Bluetooth on the device you were connected to so that Life Q20+ enters pairing mode. Then connect to a different device via Bluetooth.

      - If you prefer not to turn off Bluetooth on the first device, press the power button twice to make Life Q20+ re-enter pairing mode, and find Q20+ in the second device's list of available Bluetooth devices.
    • Does Life Q20+ support multipoint connection?
      Yes. When connecting to the first device, double click the power button to make Life Q20+ re-enter pairing mode and find it in the second device's list of available Bluetooth devices. If the second device does not connect within 2 minutes, Life Q20+ will exit pairing mode and remain connected to the first device.
    • What should I do if Life Q20+ disconnects while in use?
      - Try to avoid interference from your surroundings, other Bluetooth connections, and Wi-Fi. Some environments with cell phone towers or areas with dense Wi-Fi networks and other transmitting devices can interfere with your Bluetooth connection.

      - Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds, then turn it back on.

      - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.

      - Try connecting to another device to see if there is any difference.
    • What should I do if sound only plays from one side?
      - Reset Life Q20+ by long pressing the power button and volume up button for 5 seconds.

      - Try connecting to another device to see if there is any difference.
    • What should I do if the microphone isn't picking up my voice clearly?
      - Make sure you are wearing the headphones correctly to ensure the microphone is facing towards your mouth.

      - Forget Life Q20+ in your device's Bluetooth history and reset the headphones by long pressing the power button and volume up button for 5 seconds, then pair again to test.

      - Try connecting Life Q20+ with another Bluetooth device to see if the problem persists.
    • Does the ANC still work when in AUX mode?
      No, when Life Q20+ headphones are in AUX mode, ANC won't work.
    • Can I use Life Q20+ for calls in AUX mode?
      Since the AUX cable doesn't come with a built-in mic, you can only use the mic on your connected device for calls when in AUX mode.
    • How do I pair Life Q20+ with the soundcore App?
      1) Download the soundcore app from Apple App Store or Google Play.

      2) Pair Life Q20+ with your Bluetooth device.

      3) Open the soundcore app, click on the headphone icon on the main page, choose "Life Series", and "Life Q20+".
    • How do I activate noise cancellation mode?
      - When you turn on the headphone, active noise cancellation also turns on automatically.

      - Press the NC button to switch between modes.
    • How do I activate Transparency mode?
      - Short press the NC button to switch between modes.


      Note: Life Q20+ will not automatically enter Transparency mode after turning on.
    • Can I communicate with people when Life Q20+ is playing music in Transparency mode ?
      No. When music is playing, you are not able to hear ongoing conversations unless you pause your music.
    • How do I activate voice assistants like Siri?
      Long press the play/pause button for 1 second to activate.
    • How should I look after Life Q20+?
      1. Use Life Q20+ regularly to avoid over-discharge which can harm the lifespan of the battery. We recommend using them at least once a month.

      2. Charge Life Q20+ after using them. In order to improve the battery’s lifespan, do not wait until there's 20% or less power remaining to charge.

      3. If Life Q20+ comes into contact with liquid, use a hairdryer on the 'cool' setting to dry them.

      4. Clean the headband and earcups with a cotton cloth.

      5. Avoid irreversible damage to the headphone caused by excessive external forces.
    • How do I set up Life Q20+ when I want to use them to make calls via a Windows computer?
      - Set up both the microphone and speaker as "Hands-Free".

      Note:

      - If the microphone is set as "Hands-Free" and the speaker is set as "Stereo," you will hear the person on the other end, but they cannot hear you.

      - If the microphone is set as "Consistent with the System" and speaker is set as "Stereo," the computer's microphone will pick up your voice instead of Life Q20+.

      - When making calls, "Hands-Free" mode should be selected. For music listening, "Stereo" mode should be used.
    • Manual

      A3045 soundcore Life Q20 - User Manual

      2021-08-23

    • QSG

      A3045 soundcore Life Q20 - QSG

      2021-09-10

    • Declaration of Conformity

      A3045-DOC-UKCA CE-RED

      2022-10-24

    Hi-Res Audio

Hear songs the way the artists intended them to be heard thanks to Hi-Res Audio. Life Q20+ active noise cancelling headphones have custom 40mm dynamic drivers to reproduce music with rich details and extraordinary clarity for a heightened listening experience.

    Hybrid Active Noise Cancellation

Life Q20+ active noise cancelling headphones are engineered with internal and external microphones to cancel out an extended range of low and mid-frequency noises such as airplane engines and traffic.

    soundcore App

Choose from 22 preset EQ modes or customize your own, switch between noise cancelling, normal, and transparency modes, and upgrade Life Q20+'s firmware easily.

   Clear Calls

Life Q20+ has a built-in microphone so you can easily make calls while using headphones.

    Bluetooth 5.0

Get an ultra-fast and virtually unbreakable connection between Life Q20+ and your mobile device. Compatible with smartphones, tablets, laptop computers, and more.

    USB-C Charging

Life Q20+ active noise cancelling headphones use USB-C for fast and convenient recharging.

Customer Reviews

Based on 351 reviews
80%
(281)
20%
(70)
0%
(0)
0%
(0)
0%
(0)
S
Sonia G
These headphones possibly saved my life

Hi there, I don't usually leave product reviews, but this is a definite exception. Will include a TLDR below.

For context, I live in Canada, and for a year now I've been using these awesome headphones not just as devices, but also as ear muffs. They also have great sound cancelling, which helps drown out the hustle and bustle outdoors. We had a snow storm a few days ago, which melted, iced over, and had more snow fall on top. I was getting home and slipped near some train tracks. My feet flew from underneath me to the side, and I fell hard and fast, my head slamming into some metal railing at full force. I can tell you right now, the way my head bounced off the metal, I would have at the very least had a severe concussion. It was my luck that I was wearing the headphones, and fell exactly on that hollow spot between the ear piece and the rim touching the head. It sprung me off the railing and I was left with just a bruise on my head. What's mind-blowing to me, is that there isn't a single scratch on the headphones and they are still fully operational. I am still shaken by the experience of that head slam.

I cannot find the right words to express how grateful I am to my lovely boyfriend for getting me these headphones, and how grateful I am to Soundcore for making such quality product. I don't always have a hat on, or really any head protection, but since I got these headphones, they barely come off! Certainly keeping them on now, and buying again if they ever do break!

TLDR: Slammed my head into a metal railing with these headphones on. No damage to the head, no damage to the headphones. 10/10 product, will buy again if I ever do break it. Thank you Soundcore!

C
Chris
Almost the perfect headphones !

Overall, good for the price, quality, packing, features and sound quality ! The Soundcore app is useful also, if you want to use it !
The only downside, is that their bass is missing some punch, IMO. It sounds a bit canned.
Try to buy them on special ! Almost as good as the Q30 model.

M
M
Great value for money!

Excellent product :)

j
jackie carter
Great spund

Great sound quality and when music is playing the noise cancelling increases. Haven’t been able to test battery life. They aren’t too tight and comfortable fit. I imagine if I was to do anything physical like running/ exercise it would be difficult to keep in place. I rather like that they feel softer and bought these for long flights and sleeping.

T
TJ
Good sound quality

Headphones are very comfortable, and the sound quality is very good.

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